Yesterday we talked about AI: how business has been adopting it wholesale even though so far most of the evidence is that it performs worse than humans on almost all tasks. They do this because bosses don’t want to deal with employees: they want drones that just do what they’re told, and hope that AI can replace humans.
Socrates famously said that people should eat to live, not live to eat.
Business provide services or goods to make money, they don’t make money to provide services or goods, and that’s the fundamental problem with our economy and capitalism.
If businesses were run for employees, by employees, they’d use automation and AI to make jobs better, not just to get rid of employees and hope to make more cash. If they were run for customers, then they’d use AI and automation to improve their services and goods. That might mean making them cheaper, in an economy with money, but there wouldn’t be a huge drive to get rid of employees. The question would be “does this make what we provide our customers better?”
This goes far beyond AI and automation, though. It’s why everything becomes crappified. Google, to give an obvious example, made Google Search crap to make more money. Facebook’s algo is hell, and makes Facebook worse, but it boosts engagement and make more money, while every study shows it makes people who use it more unhappy and depressed and spreads vast amounts of misinfo, optimizing for anger and outrage.
Pick whatever service or good you want (tractors are a good one) and the drive for profit over mission (despite all the BS in business books about mission) is why it’s getting worse and more expensive.
Organizations (not necessarily businesses) which optimized for good services and products wouldn’t act this way. They would also be more viable long run. Google is vulnerable to replacement (and some loss of search dominance is showing up) because their service is crap. Facebook has never managed to produce another good product and everything they buy, they crappify. But if people genuinely loved their services (and early Facebook — a timeline just of people you chose to follow, in reverse chronological order) was good, just as Google search, at the start, was breathtakingly good.
Profit first, and shareholders being the only people who matter, has the economy crap. It’s also one of the main reasons (along with oligopolization) for why the US has fallen behind China. Chinese businesses, though they have to make money, exist in a competitive market with an activist government which steps in when it sees excessive crapification. So they make their products better (including cheaper) to compete.
We need to find a new way to organize our society, which doesn’t optimize for profit, but optimizes for organization mission. When we do so, crappification will become the exception, not the rule.
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